Packard Design and its leadership have the horsepower, extensive knowledge and capabilities to provide environments for work and business success. This made Packard Deign the ideal choice for the master planning of our 400,000 SF headquarters campus in Chelmsford, MA and the subsequent design of our engineering team’s new workplace of the future. Packard Design possesses a business acumen that is rarely seen in their industry. They understand my perspective, which needs to uphold the bottom line and our company’s real estate goals, and have unique approaches for aligning divergent stakeholder agendas.
Our space reflects our vision of ourselves and it affords our employees a space that both informs, inspires and welcomes them. The project itself was creative, collaborative, efficient, on time and on budget. The experience was one that we hope to repeat any time in the future that we need services of designers and architects.
I have known Susan and key members of her team from earlier projects with their legacy firms for over 15 years. My recent re-introduction to Susan and the Packard design team occurred in spring of this year on a 63,000 SF tenant interior project for Kronos Incorporated. Packard Design has done an excellent job managing a demanding user group population while operating under the constraints of a cost conscious senior management team, a demanding landlord who is in a turnkey relationship with Kronos, my firm Northstar (the OPM for the tenant) and Calnan the contractor. The Packard team has skillfully and diplomatically moved the project and all its disparate stakeholders forward in a timely manner (one month from approved SD to CD) and proved to me that good design can be achieved without a lot ego and doesn’t necessarily need to result in an expensive build-out. I would welcome the opportunity to work with them on future projects.
Packard Design is refreshing… Over my 20+ years of working with different architectural firms, on various types of projects, I have found a firm that truly gets it. They are not in it for the “portfolio piece”, or the recognition awards (although that often is a result of their fabulous designs), they are in it for the long term relationship and solid designs. Susan Packard has cherry picked the best of the best and has created a winning team that has diverse backgrounds and talents. They are very passionate about design and pushing the envelope if the right opportunity arises, but they listen to the needs of the client (function, budget, branding, etc) and design within those parameters.
I started my relationship with Packard Design only a couple of years ago and have used them on several projects across the country- ranging from our Corporate HQ expansion to a small center of excellence for one of our divisions. Their ability to consistently deliver a product that pushes the limits of our comfort zone in design and finishes, resulting in a space that the end users are very proud to call their home, has been unmatched by any firm I have used in my career to date.
The reasons I remain loyal and repeatedly return to the Packard Design team for our space needs are the people. They are talented, knowledgeable, attentive and dependable. Packard created beautiful space for us with strict budget constraints. Team members are very creative and passionate about the finished work product, always representing the best interest of their clients. The Packard Design team made my job much easier by providing valuable on the ground support for our project: A can do attitude by all.
The reason that I hired Packard Design at my prior employer, inVentiv Health, was due to the company’s leadership and firm’s complete focus and dedication to workplace design. I have complete trust and respect for this firm’s ability to deliver creative and collaborative design solutions that support my organizations’ business goals. Packard Design is highly responsive and able to handle multiple ever changing assignments. At one time, Packard Design was simultaneously designing our high-profile executive offices, a 74,000 SF complex, loft-style workplace in NYC, a 37,000 SF back office renovation in Newtown, PA and numerous test-fits around the United States.
Packard Design did a tremendous job taking a high level vision from iRobot Management for a brighter, more open and collaborative workplace that would energize the workforce and making it a reality. They worked with the various user groups to address the practical realities of making the requested renovations, while preserving the ultimate project objectives. They were flexible when needed as the vision evolved. The Packard team provided ideas, alternatives and recommendations to meet both our design requirements and our budget limitations while maintaining schedule.
As a result of the Packard team’s knowledge, experience and enthusiasm, the entire facility has been transformed. Our labs have been re-designed for more scalability and windows were installed in them so that employees, as well as visitors, could see all of the exciting work we do here. The addition of significant amounts of natural light, combined with a different color scheme, has completely altered the mood of the work environment. And, the open collaboration spaces, including a new Community Space, are drawing more employees together for professional and personal reasons, achieving our goal of spontaneous collaboration. The design Packard created for us truly delivered the vision we had.
The Packard Design team wholeheartedly embraced our relocation challenge and participated more as a virtual extension of my own staff than as an outside firm. This team has a can-do, figure out how to make it work within a tight budget and schedule, that is an attitude that was truly refreshing and always professional. They are fun, creative, know their stuff, and are clearly focused on client service and quality in execution. They were also very sensitive to the emotional impact that relocation can cause an existing firm that already has a lot of work to do. They essentially became surrogate employees to A123 and frequently communicated the plans for the new spaces and the timelines using story boards, 3D drawings, project schedules and enlisted key management on how to effectively communicate the plans to minimize confusion, anxiety and generate excitement about the move. It would be my pleasure to collaborate with this team again.
AIR Worldwide has worked with Packard Design on several buildout projects over the years, including new space buildouts at 131 Dartmouth and 3 Copley, and a refresh project at 131 Dartmouth. In all cases, Packard consistently brings their best to the table, and helps us figure out a way to have first rate space at a reasonable cost PSF.
Working with Packard Design is always exceptionally positive, and actually, very easy. They get it, which is to say, they listen and design for the client. Packard Design worked with us every step of the way, originally helping us define our standards and objectives, then using their formidable creativity to give us the highly functional yet visually striking design we aspired for. This theme has been repeated time and again, and the success of every project is continually ensured by the significant talent and consummate professionalism of the team.