Packard Design and its leadership have the horsepower, extensive knowledge and capabilities to provide environments for work and business success. This made Packard Deign the ideal choice for the master planning of our 400,000 SF headquarters campus in Chelmsford, MA and the subsequent design of our engineering team’s new workplace of the future. Packard Design possesses a business acumen that is rarely seen in their industry. They understand my perspective, which needs to uphold the bottom line and our company’s real estate goals, and have unique approaches for aligning divergent stakeholder agendas.
Our space reflects our vision of ourselves and it affords our employees a space that both informs, inspires and welcomes them. The project itself was creative, collaborative, efficient, on time and on budget. The experience was one that we hope to repeat any time in the future that we need services of designers and architects.
Packard Design is refreshing… Over my 20+ years of working with different architectural firms, on various types of projects, I have found a firm that truly gets it. They are not in it for the “portfolio piece”, or the recognition awards (although that often is a result of their fabulous designs), they are in it for the long term relationship and solid designs. Susan Packard has cherry picked the best of the best and has created a winning team that has diverse backgrounds and talents. They are very passionate about design and pushing the envelope if the right opportunity arises, but they listen to the needs of the client (function, budget, branding, etc) and design within those parameters.
I started my relationship with Packard Design only a couple of years ago and have used them on several projects across the country- ranging from our Corporate HQ expansion to a small center of excellence for one of our divisions. Their ability to consistently deliver a product that pushes the limits of our comfort zone in design and finishes, resulting in a space that the end users are very proud to call their home, has been unmatched by any firm I have used in my career to date.
We made an excellent choice when we selected Packard Design to design our new North American Headquarters. Our project was quite a challenge as we hadn’t renovated or moved in many years, and we weren’t up to speed on workplace best practices. Packard Design walked our in-house team through the process from kick-off to move in. The Packard team members communicate clearly and are excellent consensus builders. They are collaborative, professional and responsive. They looked out for our best interests when dealing with the Developer and his Contractor and were able to advocate for larger windows and a very nice base building aesthetic. The end result is an inspiring and functional place to work. Every employee that I have spoken with raves about our new facility; the quality, the design, natural light and amenities. Our workforce is energized and proud of our new home.
When we decided to relocate to new space with a different image, we looked at our past experience with designers and realized that we wanted to work with someone who actually listens and works with us, and doesn’t just provide designs for the sake of design. It was just as important to find a team that would be a pleasure to work with along the way. We selected the staff at Packard Design because of their experience, their energy, and their sense of humor. Our meetings with Packard are always productive and always fun – and, yes, we actually laugh at meetings.
The Packard Design team wholeheartedly embraced our relocation challenge and participated more as a virtual extension of my own staff than as an outside firm. This team has a can-do, figure out how to make it work within a tight budget and schedule, that is an attitude that was truly refreshing and always professional. They are fun, creative, know their stuff, and are clearly focused on client service and quality in execution. They were also very sensitive to the emotional impact that relocation can cause an existing firm that already has a lot of work to do. They essentially became surrogate employees to A123 and frequently communicated the plans for the new spaces and the timelines using story boards, 3D drawings, project schedules and enlisted key management on how to effectively communicate the plans to minimize confusion, anxiety and generate excitement about the move. It would be my pleasure to collaborate with this team again.
Packard Design did a tremendous job taking a high level vision from iRobot Management for a brighter, more open and collaborative workplace that would energize the workforce and making it a reality. They worked with the various user groups to address the practical realities of making the requested renovations, while preserving the ultimate project objectives. They were flexible when needed as the vision evolved. The Packard team provided ideas, alternatives and recommendations to meet both our design requirements and our budget limitations while maintaining schedule.
As a result of the Packard team’s knowledge, experience and enthusiasm, the entire facility has been transformed. Our labs have been re-designed for more scalability and windows were installed in them so that employees, as well as visitors, could see all of the exciting work we do here. The addition of significant amounts of natural light, combined with a different color scheme, has completely altered the mood of the work environment. And, the open collaboration spaces, including a new Community Space, are drawing more employees together for professional and personal reasons, achieving our goal of spontaneous collaboration. The design Packard created for us truly delivered the vision we had.
AIR Worldwide has worked with Packard Design on several buildout projects over the years, including new space buildouts at 131 Dartmouth and 3 Copley, and a refresh project at 131 Dartmouth. In all cases, Packard consistently brings their best to the table, and helps us figure out a way to have first rate space at a reasonable cost PSF.
Packard Design’s entire team is not only smart and talented, but they go out of their way to ensure we are satisfied. We can be a demanding customer and they excel in their ability to define and solve the many complicated challenges we put in front of them. I’ve had the pleasure of working with several members of their team and I’ve found their design talents, communication skills, problem solving abilities and work ethic second to none. I’d recommend Packard Design in a heartbeat to anyone looking for a design firm that stands out from the rest.
Working with Packard Design is always exceptionally positive, and actually, very easy. They get it, which is to say, they listen and design for the client. Packard Design worked with us every step of the way, originally helping us define our standards and objectives, then using their formidable creativity to give us the highly functional yet visually striking design we aspired for. This theme has been repeated time and again, and the success of every project is continually ensured by the significant talent and consummate professionalism of the team.